PRINTING, SHIPPING, RETURNS

💌 Bonjour!
Every piece in my shop — whether an original, a limited edition print, or a custom order — is made and packed with love. I’m not a big warehouse. It’s just me in my sunny Sydney studio, painting, printing, answering emails, packing orders… and painting some more.

I’ll do my very best to make sure your order arrives safely and makes you smile when you open it.

Watch how I print and pack the Limited Edition A2 print 📽️

🖨 Printing

A2 & smaller prints: Professionally printed in Australia, on luxurious fine art watercolour paper (Hahnemühle Torchon, 285gsm). Processing time: 2-4 working days.

Larger than A2: Professionally printed in Australia, on luxurious fine art watercolour paper (Hahnemühle Torchon, 285gsm). Processing time: 7–10 working days.

All prints are signed (and numbered if limited edition).

📦 Packaging & Care

Every order is packed with care (and a little joy).

Limited Edition Prints: Shipped rolled in a sturdy tube.

Originals: Shipped flat in a strong flatpack or rolled (for very large pieces).

Inside: a small thank-you card and a little extra surprise from me.

💡 Care Tip:
Art prints are delicate! Handle them gently and, for best results, ask a professional framer to remove and frame them.

🚚 Shipping & Delivery Times

I ship worldwide from Sydney.

Within Australia:

Delivery: 2–3 working days from dispatch

Worldwide:

Shipped via AUSTRALIA POST with tracking number (except for the samples)

Delivery: Approx. 7 to 14 working days (some locations may take longer)

⏳ During busy holiday seasons, your art may take the scenic route — thanks for your patience!

💵 Shipping Rates

Shipping is calculated at checkout based on size, weight, and destination.

📮 Customs

I am legally required to declare the full value of your order.
I cannot be held responsible for customs fees, duties, or delays in your country.

💌 Returns & Exchanges

In over 10 years of sending art around the world, I’ve never had an unhappy customer (touch wood brush!).

If you’re the very first:

Returns are accepted for faulty or damaged items.

The piece must be in mint condition and returned in its original packaging.

Return shipping costs are at the buyer’s expense.

No returns on sale items, custom commissions, or framed artworks.

💔 Damaged Orders

If your art arrives damaged:

  • Please take photos of the packaging and the artwork.
  • Email me at bonjour@blule.fr so I can arrange a replacement.